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image: Mailani Tower Experience
Mailani Lounge
Guest Experience Desk
Garden Seating
Mailani Mornings/Evenings
Malulani Pool

Please mouse over each area on map for more information.

A Personalized Pre-Arrival

Welcome to Mailani. 

Mailani is a Hawaiian word meaning “treated in a royal manner.” The name Mailani describes the essence of this Wahi Pana (this celebrated place). Mailani brings to mind our Royalty whose footprints we walk alongside today – Whose presence can be felt with the wafting fragrance of the ginger, the soft sway of the coconut fronds in the late night, and the soft song of the sea caressing the sand.

As the name implies, The Royal Hawaiian wishes to serve its hotel guests—who are staying in a special place once called Helumoa, an ancient retreat for royalty—with authentic Hawaiian hospitality and the highest quality of service.

Prior to arrival, a dedicated Mailani Concierge connects with the guest.  Based on the guest’s wishes and tastes, an itinerary of inspired, authentic experiences is created.


The Mailani Experience

Upon the arrival of each guest, a fresh flower lei greeting is presented and escorted down the iconic breezeway to the Mailani Tower arriving at their personal haven at the epicenter of world-famous Waikiki.


Mailani Lounge

Complimentary and exclusively available to Mailani Tower guests, is the Mailani Lounge, where an elevated breakfast experience and a variety of delightful evening refreshments on hand may be enjoyed.


Mailani Mornings – 6:30am ~ 9:30am

Each morning a tempting lite continental breakfast spread is available in the lounge.  The menu changes daily, but guests can always find fruit juice mimosas, a barista coffee station, an assortment of gourmet teas, a bounty of seasonal island fruits, and batches of fresh baked delights.



Destination Authority

During the mornings, our dedicated Concierge will connect with guests to unlock key sites in Waikiki and O’ahu.  It is also at this time that our Concierge may curate individual experiences for our guests from the beginning to the end.

Our featured designated Mailani Concierges, Hanako (left) and Wakako (right).



Mailani Evenings – 5:00pm ~ 7:30pm

In the sunset hours, enjoy hand-selected wines and local beers, complemented with an array of our Executive Chef’s island favorites.  Mailani Tower guests are encouraged to experience a curated Mailani Ritual that highlights a variety of indigenous offerings during service hours at the Mailani Lounge. Rituals may include an appearance by a celebrated cultural icon, musical entertainment, and cultural activities. 


Post-Arrival and Beyond

Soon after the guest arrives to their room, our dedicated Concierge contacts the room to assure that everything is to the guest’s satisfaction.  Concierge service hours are accessible from 7:00am to 9:00pm and Front Desk hours from 9:00am to 4:30pm daily.