Q: Does your resort have multi-lingual staff?

Yes, The Royal Hawaiian’s staff includes a number of multi-lingual employees. We pride ourselves in delivering exceptional service. If you have any particular needs, please reach out to our concierge.

Question 1

Does your resort have multi-lingual staff?

Accepted Answer

Yes, The Royal Hawaiian&rsquo;s staff includes a number of multi-lingual employees. We pride ourselves in delivering exceptional service. If you have any particular needs, please reach out to our concierge.

Question 2

What is the address and phone number of The Royal Hawaiian, a Luxury Collection Resort?

Accepted Answer

Address： 2259 Kalakaua Ave., Honolulu, Hawaii 96815Phone number：+1 (808) 923-7311

Question 3

I am arriving earlier than 3pm. Can you hold my luggage?

Accepted Answer

Yes, we will be more than happy to store your luggage at our bell desk.*Please note that we cannot store overnight.

Question 4

What types of newspapers do you deliver?

Accepted Answer

We have the Honolulu Star-Advertiser.

Question 5

Does my room have a fridge and microwave?

Accepted Answer

Every room has a mini fridge for the convenience of our guests.
If you would like to have a microwave in your room, please dial 0 and connect to the front desk to place a request.
Please note that there is a $50 charge per stay.
Additionally, there are 2 complimentary guest use microwaves in the Mailani Tower lobby for all guests to use.

Question 6

Is there a doctor’s office nearby?

Accepted Answer

Our sister property, the Sheraton Waikiki, has a full medical facility, and is approximately a 2-minute walk from the resort.
The clinic is open 24/7 to the general public and tourists living in the local area. Clinic hours are 7:00AM-11:00PM daily.
The clinic is equipped to perform x-rays, blood tests, and a variety of other general tests and treatments.

Question 7

Is taxi service always available?

Accepted Answer

Yes, taxi service is available all day at our bell desk.

Question 8

Does the resort have a spa?

Accepted Answer

Yes, The Royal Hawaiian offers a full spa with both indoor and outdoor treatment rooms.
The Abhasa Spa is located on the lower lobby in the main building. Extensive services and unique treatments allow you to escape into a world of complete relaxation, even if it is just for one day.

Question 9

Does the resort have a fitness center?

Accepted Answer

The Royal Hawaiian offers guests 24-hour access to our fitness center. Running machines and weight training equipment are available to keep you fit during your stay.

Question 10

Where can I exchange money?

Accepted Answer

Services for currency exchange are available at the front desk and at local financial institutions located within walking distance from the resort. Please note that service charges may apply.

Question 11

How can I arrange an island tour or activity?

Accepted Answer

Our concierge will be more than happy to assist you with your travel plans. Please visit our concierge desk between the hours of 7 am to 6:30 pm or call +1 (808) 931-7595 or via email at RoyalHawaiian-Concierge@pleasant.net.

Question 12

What is the hotel’s smoking policy?

Accepted Answer

The State of Hawaii has a Healthy Air & Workplace Law in effect.
The law aims to protect nonsmokers from the dangers of passive smoking and prohibits smoking of all tobacco products, including e-cigarettes and heated cigarettes, in public places and workplaces, including restaurants, and in non-designated areas.

The Royal Hawaiian is a smoke-free property. A fee will be charged for any guests who smoke in guest rooms and suites. Smoking is also prohibited in public areas at the hotel. Should guests need a place to smoke, there is a smoking area located on the 2nd floor lanai of Sheraton Waikiki.

Question 13

Do you offer babysitting services?

Accepted Answer

We recommend Sheraton Waikiki&rsquo;s Poppins Keiki Hawaii, as they offer professional babysitting services and a kids program.Please visit their website for more details.

Question 14

Where can I book a room at The Royal Hawaiian, a Luxury Collection Resort?

Accepted Answer

You may book your room from our website, or you may call our reservation center at +1 (808) 921-4620.

Question 15

Does the resort have a resort fee?

Accepted Answer

The Royal Hawaiian Luxury Collection Resorts will charge a daily resort fee of $42 per room (not including tax) to be added at check-out.

Question 16

How many guests are allowed in the guestrooms and suites?

Accepted Answer

All room rates are based on a double occupancy. For a room occupied by 3 or more persons, an additional charge per person per night will be added to the room rate starting from the 3rd person.
There is no additional charge for children under 18 years old. The maximum number of guests in a room is 4 (including children).
*Additional charge for more than 3 persons per room is $155 (per person per night, tax not included)
The adult surcharge includes the cost of an extra bed if requested in a room type where an extra bed can be added.

Question 17

What time is check-in and check-out?

Accepted Answer

Check-in is at 3 p.m., and check-out is at 12 p.m.
Guests arriving early on the day of check-in can leave their luggage with us until their rooms are ready, so please let us know when you arrive.
*Please note that we are unable to accept luggage overnight.

Question 18

May I request specific rooms or request for a higher floor?

Accepted Answer

Yes, you may certainly request your preferences, and we would be happy to put your request in your reservation. Please note that although your request is acknowledged, we are not able to guarantee it, as requests are dependent on availability.

Question 19

Do you have rooms to accommodate guests in wheelchairs?

Accepted Answer

Yes, we have a limited number of ADA Accessible Rooms. Should you need an ADA room, please request this upon booking your room.

Question 20

Do you offer cribs in rooms?

Accepted Answer

Yes, you may request a crib upon booking your room or during check-in. Please note that cribs are upon availability.

Question 21

How may I cancel my reservation?

Accepted Answer

Please call our reservation center at +1 (808) 921-4620 or your travel agent. Please also review our cancellation policy.

Question 22

How far is The Royal Hawaiian from the Honolulu International Airport?

Accepted Answer

Approximately 9 miles. Depending on traffic, Honolulu International Airport is approximately 45 minutes from The Royal Hawaiian.

Question 23

How do I arrange transportation to and from the airport?

Accepted Answer

We can assist in arranging transportation in advance of your arrival. Your may confirm with our Royal Hawaiian Concierge by calling +1 (808) 923-7311 and ask to be directed to Concierge, between the hours of 7:00am and 9:00pm daily.

Question 24

How is taxi Service?

Accepted Answer

At the airport, a variety of cabs ranging from sedan to van types are waiting for you.
Time required: approx. 45 min.
Fee: about $60
(Fees are approximate and do not include gratuities. Additional charges may apply depending on the number of passengers, size of luggage, etc.)

Question 25

How much does it cost to get to and from the airport by taxi or shuttle?

Accepted Answer

A taxi will cost approximately $50 (one-way), and shuttle starts from $13 per person (one-way). Additional charges may apply for baggage.

Question 26

Where can I find flight arrival and departure information?

Accepted Answer

The Honolulu International Airport has created a website detailingflight arrival and departure information for all major airlines.

Question 27

What is the cost of daily parking?

Accepted Answer

Valet parking and self-parking are available for hotel guests.
Valet parking is $65 per car per night (tax not included) and self-parking is $55 per car per day (tax not included).
Prices are subject to change without notice.

Question 28

How many dining locations do you have?

Accepted Answer

We have a total of three, which include Surf Lanai, open for breakfast and lunch, Azure Restaurant, open for dinner, and Mai Tai Bar, open throughout the day.

Question 29

Do you offer room service?

Accepted Answer

Room service is currently suspended.

Question 30

Does your restaurants have a dress code?

Accepted Answer

Yes, for Azure, we ask that guests wear resort attire (No tank tops, t-shirts, beachwear, or athletic wear). The dress code for Surf Lanai and Mai Tai Bar is resort casual.

Question 31

Does your restaurants have menus catered to children?

Accepted Answer

Yes, all of our restaurants have special menus for children.

Question 32

Do your restaurants have vegetarian menus?

Accepted Answer

Yes, please ask your server for our vegetarian menu.

Question 33

I am allergic to certain foods. Are you able to accommodate my dietary concerns?

Accepted Answer

Yes, please let our server know about your allergy and our chef will accommodate your needs.

Question 34

Is there Hawaiian entertainment on-property?

Accepted Answer

Yes, there is daily entertainment at the Mai Tai Bar. Enjoy the music of local musicians and hula dancers, which often accompany groups known throughout the world today. Entertainment starts at 6:30pm and continues through 10:00pm. Ahaaina Luau, A Royal Hawaiian Luau, held every Monday and Thursday night at 5:30pm on the Ocean Lawn, features the very best of Hawaiian entertainment and an enchanting journey through Hawaiian history.

Question 35

How many pools do I have access to?

Accepted Answer

Guests have access to two pools. Our Malulani pool and the shared Helumoa Playground at the Sheraton Waikiki. Please stop by our Malulani pool or concierge desk prior to accessing the Helumoa Playground.

Question 36

Do you have a jacuzzi?

Accepted Answer

Yes, our Honolulu hotel has a jacuzzi (open 7 a.m. &ndash; 6 p.m. in the winter; 7 a.m. &ndash; 7 p.m. in the summer) that is adjacent to Malulani Pool. The Helumoa jacuzzis are open until 10 p.m. We also have select suites with tub jets. Abhasa Spa also offers body treatments using special equipment, as well as a tranquil jacuzzi within the Spa area.

Question 37

Do you supply pool towels?

Accepted Answer

Yes, pool towels are available at the Malulani Pool.

Question 38

Is there a fee to occupy the Malulani pool chairs?

Accepted Answer

No, there is no fee for our guests to use our Malulani pool chairs. Chairs are available at a first come, first serve basis.

Question 39

Is there fee for Malulani pool cabanas and beach chairs?

Accepted Answer

A beach set with a parasol and two beach chairs at the beach area in front of the Royal Hawaiian and private cabanas by the pool are available for a fee. We recommend that you make your reservations as early as possible at the pool desk or concierge desk.

Question 40

Does Waikiki Beach Services offer surf lessons and/or rental surfboards?

Accepted Answer

Yes, Waikiki Beach Services offers surf lessons, surfboard rentals and other available services. More information on Waikiki Beach Services.

Question 41

May I book a tour or activity in advance?

Accepted Answer

Yes, our concierge will assist you in planning customized tours and activities.
The desk is open daily from 7:00 a.m. to 9:00 p.m.
Please contact our concierge team by calling +1 (808) 923-7311 and asking for Concierge, or via email at RoyalHawaiian-Concierge@pleasant.net.

Question 42

Where can I purchase Royal Hawaiian souvenirs?

Accepted Answer

We recommend purchasing souvenirs from the TRH Inspired and Accents stores. Both boutiques are located in our lobby.

Question 43

Where can I purchase Royal Hawaiian merchandise online?

Accepted Answer

Unfortunately, the official Royal Hawaiian products are only available in our boutiques. We highly recommend that you to purchase your souvenirs during your stay with us.