Q.Does your resort have multi-lingual staff?
Yes, The Royal Hawaiian’s staff includes a number of multi-lingual employees. We pride ourselves in delivering exceptional service. If you have any particular needs, please reach out to our concierge.
Q.What is the address and phone number of The Royal Hawaiian, a Luxury Collection Resort?
Address： 2259 Kalakaua Ave., Honolulu, Hawaii 96815
Phone number：+1 (808) 923-7311
Q.I am arriving earlier than 3pm. Can you hold my luggage?
Yes, we will be more than happy to store your luggage at our bell desk.
*Please note that we cannot store overnight.
Q.What types of newspapers do you deliver?
We have the Honolulu Star-Advertiser.
Q.Does my room have a fridge and microwave?
Every room has a mini fridge for the convenience of our guests. If you would like to have a microwave in your room, please call in-room dining to place a request. Please note that there is a $25 charge per stay.
Q.Is there a doctor’s office nearby?
Our sister property, the Sheraton Waikiki, has a full medical facility, and is approximately a 2-minute walk from the resort.
The clinic is open 24/7 to the general public and tourists living in the local area. Clinic hours are 7:00AM-11:00PM daily.
The clinic is equipped to perform x-rays, blood tests, and a variety of other general tests and treatments.
Q.Is taxi service always available?
Yes, taxi service is available all day at our bell desk.
Q.Does the resort have a spa?
Yes, The Royal Hawaiian offers a full spa with both indoor and outdoor treatment rooms.
The Abhasa Spa is located on the lower lobby in the main building. Extensive services and unique treatments allow you to escape into a world of complete relaxation, even if it is just for one day.
Q.Does the resort have a fitness center?
The Royal Hawaiian offers guests 24-hour access to our fitness center. Running machines and weight training equipment are available to keep you fit during your stay.
Q.Where can I exchange money?
Services for currency exchange are available at the front desk and at local financial institutions located within walking distance from the resort. Please note that service charges may apply.
Q.How can I arrange an island tour or activity?
Our concierge will be more than happy to assist you with your travel plans. Please visit our concierge desk between the hours of 7am to 9pm or call +1 (808) 931-7595 or via email at RoyalHawaiian-Concierge@pleasant.net.
Q.What is the hotel’s smoking policy?
The State of Hawaii has a Healthy Air & Workplace Law in effect.
The law aims to protect nonsmokers from the dangers of passive smoking and prohibits smoking of all tobacco products, including e-cigarettes and heated cigarettes, in public places and workplaces, including restaurants, and in non-designated areas.
The Royal Hawaiian is a smoke-free property. A fee will be charged for any guests who smoke in guest rooms and suites. Smoking is also prohibited in public areas at the hotel. Should guests need a place to smoke, there is a smoking area located on the 2nd floor lanai of Sheraton Waikiki.
Q.Do you offer babysitting services?
We recommend Sheraton Waikiki’s Poppins Keiki Hawaii, as they offer professional babysitting services and a kids program.
Please visit their website for more details.