Frequently Asked Questions for The Royal Hawaiian
Welcome to our Frequently Asked Questions (FAQ) page. Please click on any of the categories below to discover more information about our resort.
Was your question not answered below? Please Contact Us and we’ll be happy to answer your inquires.
About The Royal Hawaiian & Directions
How long does it take to get to Hawaii?
Hawaii is located 5 hours and 45 minutes from Los Angeles (LAX) and 8 hours and 30 minutes from Chicago (ORD) and Dallas-Ft. Worth (DFW) based on direct flight times.
What is the address of The Royal Hawaiian, a Luxury Collection Resort?
Our address is 2259 Kalakau Ave., Honolulu, Hawaii 96815
How do you get to the hotel from the airport?
From the airport, take H1 freeway to Nimitz Highway. Follow Nimitz Highway, which will turn into Ala Moana Boulevard. Make a right onto Kalakaua Avenue (1 mile past Ala Moana Mall). Turn right on Royal Hawaiian Avenue (less than a mile down Kalakaua Avenue). The ‘Pink Palace’ will be alongside the Sheraton Waikiki and bell staff will be waiting to assist you.
How far is The Royal Hawaiian from the Honolulu International Airport?
Approximately 9 miles. Depending on traffic, Honolulu International Airport is approximately 45 minutes from The Royal Hawaiian.
How do I arrange transportation to and from the airport?
We can assist in arranging transportation in advance of your arrival. Your may confirm with our Royal Hawaiian Concierge by calling 808.923.7311 and ask to be directed to Concierge, between the hours of 7:00am and 9:00pm daily.
How much does it cost to get to and from the airport by taxi or shuttle?
A taxi will cost approximately $50 (one-way), a shuttle $16 per person each way or $32 roundtrip to and from Waikiki. Additional charges may apply for baggage.
Where can I find flight arrival and departure information?
The Honolulu International Airport has created a website detailing flight arrival and departure information for all major airlines that you can view here.
Is The Royal Hawaiian located on the beach?
Yes, the resort is located directly on Waikiki Beach with many of the rooms directly facing the sparkling Pacific Ocean. The resort also has a private beach area exclusive to guests.
During Your Stay
Does your resort have multi-lingual staff?
Yes, The Royal Hawaiian’s staff includes a number of multi-lingual employees. We pride ourselves in delivering exceptional service. If you have any particular needs, please reach out to our concierge.
I am arriving earlier than 3pm. Can you hold my luggage?
Yes, we will be more than happy to store your luggage at our bell desk.
Do you have a hospitality room?
Yes. Should you be arriving early or need to refresh following checkout, our Lokelani Suite, located on the 2nd floor of the Historic Wing, is available at no additional charge to Royal Hawaiian guests. The suite is available from 8:00 a.m. – 11:00 p.m. All luggage will need to be stored as there are no locker facilities in this area. Please see the bell desk staff for access.
What types of newspapers do you deliver?
We have local newspapers, Wall Street Journal and Japanese newspapers.
Are slippers and bathrobes provided in guestrooms?
Bathrobes will be in your room and slippers are upon request. Please call housekeeping or concierge to place a request.
Does my room have a fridge and microwave?
Every room has a mini fridge for the convenience of our guests. If you would like to have a microwave in your room, please call in-room dining to place a request. Please note that there is a $25 charge per stay.
Does the resort have a spa or fitness center?
Yes, The Royal Hawaiian offers a full spa with both indoor and outdoor treatment rooms, as well as a fitness studio. The Abhasa Spa is located on the lower lobby in the main building. Extensive services and unique treatments allow you to escape into a world of complete relaxation…even if it is just for one day. The fitness studio is alongside the Catering Department in the ground level hallway.
Do I have access to the Mailani Tower Lounge?
If you booked a Mailani Tower room and are a Mailani Tower guest, you have access to the Mailani Tower Lounge.
Is there a doctor’s office nearby?
Our sister property, the Sheraton Waikiki, has a full medical facility, and is approximately a 2-minute walk from the resort.
Do you have an ATM on property?
Yes, it is located in the lobby near the breezeway leading towards Mailani Tower by the main entrance. Several banking services are also available within walking distance of the resort.
Where can I exchange money?
Services for currency exchange are available at the front desk and at local financial institutions located within walking distance from the resort. Please note that service charges may apply.
How can I arrange an island tour or activity?
Our concierge will be more than happy to assist you with your travel plans. Please visit our concierge desk between the hours of 7am to 9pm or call 808.931.7595 or via email at RoyalHawaiian-Concierge@pleasant.net.
Do you have any restaurant recommendations?
There are many restaurants in Waikiki and Oahu. Please contact our concierge and they would be happy to provide recommendations that match your preferences.
Is taxi always available?
Yes, taxi is available all day at our bell desk.
What is the cost of daily parking?
The Royal Hawaiian offers an all-valet parking experience for our guests. The charge for valet is $40.00, plus tax, per day.
What is the hotel’s smoking policy?
The Royal Hawaiian is a smoke-free property. A fee will be charged for any guests who smoke in guest rooms and suites.
Smoking is also prohibited in public areas at the hotel. Should guests need a place to smoke, there is a smoking area located on the 2nd floor lanai of Sheraton Waikiki.
Room & Reservation
Where can I book a room at The Royal Hawaiian, a Luxury Collection Resort?
You may book your room from our website on the left, or you may call our reservation center at 808.921.4620.
How many buildings do you have?
The Royal Hawaiian, a Luxury Collection Resort has two buildings. Our Historic Building has 6 floors, and our Mailani Tower has 17 floors.
What time is check-in and check-out?
Check-in is at 3 p.m., and check-out is at 12 p.m.
May I request specific rooms or request for a higher floor?
Yes, you may certainly request your preferences, and we would be happy to put your request in your reservation. Please note that although your request is acknowledged, we are not able to guarantee it, as requests are dependent on availability.
Do you have rooms to accommodate guests in wheelchairs?
Yes, we have a limited number of ADA Accessible Rooms. Should you need an ADA room, please request this upon booking your room.
Do you offer cribs in rooms?
Yes, you may request a crib upon booking your room or during check-in. Please note that cribs are upon availability.
Does the resort have a resort fee?
The Royal Hawaiian charges a daily resort charge of $38.00 plus tax per room per day, which includes the following:
- Highspeed wifi access in guestroom and public areas
- Highspeed wifi on Island (Complimentary rental of Mifi; 1 Mifi per room per stay)
- One (1) 4″x8″ photo per room per stay through SharpShooter Imaging
- Complimentary one day rental of GoPro Camera (1 per stay per room)
- Unlimited local, long distance, toll free and international telephone calls
- Two (2) 500mL bottled waters replenished daily
- Fitness Classes, Resort Cultural classes (lei making, Yoga, Hiuwai-Cultural Ocean Activities, hula lessons, Weekly Diamond Head Hikes, etc)
- “Collections of Waikiki” savings booklet: A booklet of savings at retail shops, shows, and restaurants throughout Waikiki
- Children 12 and under eat free at Surf Lanai with one paying adult
- 15-minute Surfing Instruction – sand demonstration.
- Sea Life Park – Buy one, get one free entrance
- $20 Gift Card at Malie Organics with $100 minimum purchase.
- Complimentary bag of Signature Baked Goods from the Royal Hawaiian Bakery, one per room per stay.
- 10% off retail gift box items at the Royal Hawaiian Bakery
How may I cancel my reservation?
Please call our reservation center at 808.921.4620 or your travel agent. Please also review our cancellation policy.
Restaurant & In-Room Dining
How many dining locations do you have?
We have a total of three, which include Surf Lanai, open for breakfast and lunch, Azure Restaurant, open for dinner, and Mai Tai Bar, open throughout the day.
Which restaurants offer an ocean view?
We recommend the Surf Lanai for breakfast and lunch, the Mai Tai Bar for cocktails and snacks, and Azure Restaurant for dinner, all of which offer spectacular views of Diamond Head and the jewel-toned Pacific Ocean. In addition, our “Stay at One Dine at All” offer allows our guests to enjoy restaurants at our sister properties with room signing authority. Rumfire and Kai Market at the Sheraton Waikiki, along with The Beachhouse at The Moana Surfrider, all offer excellent, beachfront dining as well.
How many bars do you have?
We have one, the world-famous Mai Tai Bar, located oceanfront on Waikiki Beach. Hours of operation are 10:00am to 11:30pm daily. You can also enjoy specialty drinks and wine at Azure Restaurant, Surf Lanai, and throughout the day around our Malulani Pool, or arrange to have alcoholic beverages delivered to your room by our In-Room Dining staff.
Does Mai Tai Bar serve food?
Yes, our Mai Tai Bar serves light gourmet appetizers and entrees from 11 a.m. to 11 p.m.
What is the recipe for The Royal Hawaiian’s world famous “Mai Tai”?
Our traditional Royal Mai Tai is created with the following ingredients:
- 1 oz. Dark Rum
- 1 oz Light Rum
- 1 oz Orange Curacao
- 2 oz Orange Juice
- 1/2 oz Lime Juice
- Dash of Orgeat
- Dash of Simple Syrup
- What kind of entertainment does Mai Tai Bar offer?
- Contemporary Hawaiian music accompanied with a hula dancer. For our monthly entertainment schedule, please visit our Mai Tai Bar page.
Does your restaurants have a dress code?
Yes, for Azure, we ask that guests wear resort attire (No tank tops, t-shirts, beachwear, or athletic wear). The dress code for Surf Lanai and Mai Tai Bar is resort casual.
Does your restaurants have menus catered to children?
Yes, all of our restaurants have special menus for children.
Do your restaurants have vegetarian menus?
Yes, please ask your server for our vegetarian menu.
I am allergic to certain foods. Are you able to accommodate my dietary concerns?
Yes, please let our server know about your allergy and our chef will accommodate your needs.
Where can I experience the best luau?
We recommend Aha ‘Aina, A Royal Hawaiian Luau, held every Monday and Thursday evening starting from 5:30pm on our Ocean Lawn. It is the only oceanfront luau in Waikiki and offers gourmet culinary exploration stations and phenomenal entertainment. Reservations are recommended. Show dates are subject to change without notice.
Is there Hawaiian entertainment on-property?
Yes, there is daily entertainment at the Mai Tai Bar. Enjoy the music of local musicians and hula dancers, which often accompany groups known throughout the world today. Entertainment starts at 6:30pm and continues through 10:00pm. Aha ‘Aina Luau, A Royal Hawaiian Luau, held every Monday and Thursday night at 5:30pm on the Ocean Lawn, features the very best of Hawaiian entertainment and an enchanting journey through Hawaiian history.
Pool & Beach
How many pools do I have access to?
Guests have access to two pools. Our Malulani pool and the shared Helumoa Playground at the Sheraton Waikiki. Please stop by our Malulani pool or concierge desk prior to accessing the Helumoa Playground.
Do you have a jacuzzi?
Yes, we have a jacuzzi (open 7 a.m. – 6 p.m. in the winter; 7 a.m. – 7 p.m. in the summer) that is adjacent to Malulani Pool. The Helumoa jacuzzis are open until 10 p.m. We also have select suites with tub jets. Abhasa Spa also offers body treatments using special equipment, as well as a tranquil jacuzzi within the Spa area.
Do you supply pool towels?
Yes, pool towels are available at the Malulani Pool.
Is there a fee to occupy the Malulani pool chairs?
No, there is no fee for our guests to use our Malulani pool chairs. Chairs are available at a first come, first serve basis.
Is there fee for Malulani pool cabanas and beach chairs?
Yes, renting a Malulani pool cabana costs $175 per day. Beach chairs located on Waikiki Beach costs $40 per day.
Does Waikiki Beach Services offer surf lessons and/or rental surfboards?
Yes, Waikiki Beach Services offers surf lessons and rental services. Please click here for more information.
Where can I learn more about beach safety and lifeguard services?
The City & County of Honolulu has established a comprehensive website that provides details on ocean safety and other information. It is suggested that visitors review this site to become more familiar with some of the conditions they may encounter. To access the site, click here.
Tour & Activities
Do you offer babysitting services?
We recommend Sheraton Waikiki’s Poppins Keiki Hawaii, as they offer professional babysitting services and a kids program. Please visit their website for more details.
May I book a tour or activity in advance?
Yes, please contact our concierge team by calling 808.923.7311 and asking for Concierge, or via email at RoyalHawaiian-Concierge@pleasant.net.
Where can I purchase Royal Hawaiian souvenirs?
We recommend purchasing souvenirs from the TRH Inspired and Accents stores. Both boutiques are located in our lobby.
How many stores do you have at your resort?
We have 12 stores.
Where can I purchase Royal Hawaiian merchandise online?
Unfortunately, the official Royal Hawaiian products are only available in our boutiques. We highly recommend that you to purchase your souvenirs during your stay with us.
I would like to learn more about your wedding packages.
Thank you for your interest in The Royal Hawaiian, a Luxury Collection. Please explore our weddings to learn more about our classic and specialty packages.
Who do I call if I need more information and details as it pertains to my programs, clients, current and future business?
Please feel free to contact Scott Kawasaki, Director of Sales & Marketing, at 808.931.7144 or your Regional contact. We will continue to share exciting developments and details as they are unveiled.
What time is sunset?
Sunset time varies according to the season. Because Hawaii does not participate in “Daylight Savings Time” the latest sunset in summer is usually around 7:15pm while the sun sets at around 6:00pm during the winter. To see the exact time based on available charts, please click here.
How far is Diamond Head?
Diamond Head is about 2.5 miles from the resort. Taxi, city bus and trolley bus services are all available.
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