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At The Royal Hawaiian, a Luxury Collection Resort, our team of specialists are ready to provide the utmost in Hawaiian hospitality. The following list outlines many of the in-house services available to enhance your stay at our hotel. We also welcome any special requests you may have that may not be on our list; we have an extensive list of preferred vendors working with us to provide you with a comfortable stay.  A visit to the 'Pink Palace of the Pacific' is unlike any other in the world. Our experienced and friendly staff remain dedicated to ensuring your stay in Hawai'i is unforgettable.

The following is a brief list of our Guest Services:

  • Fresh flower lei on arrival
  • Delivery of banana nut bread amenity to room on arrival day
  • Multi-lingual concierge desk
  • 24 Hour room service
  • State-of-the-art 24 hour fitness center with key-card access
  • Pool (Summer: 7am - 7pm, Winter: 7am - 6pm) & Jacuzzi (7am - 7pm). Helumoa Jacuzzi (7am - 10 pm)
  • Hospitality suite for early arrivals and late departures at Lokelani Suite, on the 2nd floor of the historic building, first door on the right from the elevators.
  • Nurse and Physician service from Doctors on Call at the Sheraton Waikiki
  • Valet parking (fee)
  • 12 gift and specialty boutique shops
  • Live Hawaiian entertainment at Mai Tai Bar from 6:30pm to 10pm
  • In-house salon and day spa, which is Waikiki's only outside cabana spa (fee)
  • Business Center, located in Lokelani Suite (fee)
  • High-speed internet access.  Upgrade to premium speed is available with a fee.
  • HSIA cords are available
  • Starwood shuttle bus between resort and airport (fee)
  • Coffee and Tea service from 6:30am to 9:30am
  • Royal Hawaiian cultural activities
  • Kipsu 2 Way messaging - guest support through texting in real time

Concierge Hours of Operation: 7:00am - 9:00pm daily
Phone Number: 808.923.7311

Click here to contact Concierge