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Welcome to our Frequently Asked Questions (FAQ) page.  Please click on any of the categories below to discover more information about our resort.

About The Royal Hawaiian & Directions During Your Stay
Room and Reservation Restaurant and In-Room Dining
Pool and Beach Tour and Activities
Shopping Wedding
Other Details


Was your question not answered below?  Please Contact Us and we'll be happy to answer your inquires.

About The Royal Hawaiian & Directions

How long does it take to get to Hawaii?
Hawaii is located 5 hours and 45 minutes from Los Angeles (LAX) and 8 hours and 30 minutes from Chicago (ORD) and Dallas-Ft. Worth (DFW) based on direct flight times.

What is the address of The Royal Hawaiian, a Luxury Collection Resort?
Our address is 2259 Kalakau Ave., Honolulu, Hawaii 96815

What are the directions from the airport?
From the airport, take H1 freeway to Nimitz Highway. Follow Nimitz Highway, which will turn into Ala Moana Boulevard. Make a right onto Kalakaua Avenue (1 mile past Ala Moana Mall). Turn right on Royal Hawaiian Avenue (less than a mile down Kalakaua Avenue). The 'Pink Palace' will be alongside the Sheraton Waikiki and bell staff will be waiting to assist you.

How far is The Royal Hawaiian from the Honolulu Airport?
Approximately 9 miles. Depending on traffic, Honolulu International Airport is approximately 45 minutes from The Royal Hawaiian, a Luxury Collection Resort.

How do I arrange transportation to and from the airport?
We can assist in arranging transportation in advance of your arrival. Your may confirm with our Royal Hawaiian Concierge by calling 808.931.7595 between the hours of 7:00am and 9:00pm daily.

How much does it cost to get to and from the airport by taxi or shuttle?
A taxi will cost approximately $50 (one-way), a shuttle $16 per person each way or $30 roundtrip to and from Waikiki. Additional charges may apply for baggage.

Where can I find Honolulu International Airport flight arrival and departure information?
The Honolulu International Airport has created a website detailing flight arrival and departure information for all major airlines that you can view it by clicking here.

Is The Royal Hawaiian located on the beach?
Yes, the resort is located directly on Waikiki Beach with many of the rooms directly facing the sparkling Pacific Ocean. The resort also has a private beach area exclusive to guests.

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During Your Stay

Does your resort have multi-lingual staff?
Yes, The Royal Hawaiian, a Luxury Collection Resort's staff includes many multi-lingual employees. We pride ourselves in delivering exceptional services. If you have any particular needs, please reach out to concierge.

I am arriving earlier than 3pm. Can you hold my luggage?
Yes, we will be more than happy to store your luggage at our bell desk.

Do you have a hospitality room?
Yes. Should you be arriving early or need to refresh following checkout, our Lokelani Suite, located on the 2nd floor of the Historic Wing, is available at no additional charge to Royal Hawaiian guests. All luggage will need to be stored as there are no locker facilities in this area. Please see the bell desk staff for access.

What types of newspapers do you deliver?
We have local newspapers, Wall Street Journal and Japanese newspapers.

When can I expect to receive The Royal Hawaiian's famous banana bread?
We will deliver the banana bread to your room any time after 3pm.

Are slippers and bathrobes provided in guestrooms?
Bathrobes will be in your room and slippers are upon request. Please call housekeeping or concierge to place a request.

Does my room have a fridge and microwave?
Every room has a mini fridge for the convenience of our guests.  If you would like to have microwave in your room, please call housekeeping to place a request.  Please note that there is a $25 charge per stay.  

Does the resort have a spa or fitness center?
Yes, The Royal Hawaiian offers a full spa with both indoor and outdoor treatment rooms as well as a fitness studio. The Abhasa Spa is located on the lower lobby in the main building. Extensive services and unique treatments allow you to escape into a world of complete relaxation...even if it is just for one day. The fitness studio is alongside the Catering Department in the ground level hallway that leads to Abhasa Spa.

Do I have access to Mailani Tower Lounge?
If you booked a Mailani Tower room and are a Mailani Tower guest you have access to the Mailani Tower Lounge.

Is there a doctor's office nearby?
Our sister hotel, the Sheraton Waikiki, has a full medical facility and is about a 2 minute walk from the resort.

Do you have an ATM on property?
Yes, it is located in the lobby near the breezeway leading towards Mailani Tower by the main entrance. Several banking services are also available within walking distance of the resort.

Where can I exchange money?
Services for currency exchange are available at the front desk and at local financial institutions located within walking distance from the resort. Please note that service charges may apply.

How can I arrange an island tour or activity?
Our concierge will be more than happy to assist you with your travel plans.  Please visit our concierge desk between the hours of 7am to 9pm or call 808.931.7595 or email.

Do you have any restaurant recommendations?
There are many restaurants in Waikiki and 'Oahu. Please contact concierge and they would be happy to provide recommendations that match your preferences.  

Is taxi always available?
Yes, taxi is available all day at our bell desk.
 
What is the cost of daily parking?
Valet parking for one vehicle is $33 per day with a parking pass which is issued at our fron desk.  standard self-parking is $25 per vehicle per day.

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Room and Reservation

Where can I book room at The Royal Hawaiian, a Luxury Collection Resort?
You may book your room from our website on the left or you may call our reservation center at 808.921.4620.

How many buildings do you have?
The Royal Hawaiian, a Luxury Collection Resort has two buildings.  Our Historic Building has 6th floors and our Mailani Tower has 16th floors.

What time is check-in and check-out?
Check-in is at 3 p.m. and check-out is at 12 p.m.

May I request specific rooms or request for a higher floor?
Yes you may certainly request your preferences and we would be happy to put your request in your reservation. Please note that although your request is acknowledge, we are not able to guarantee it as requests are dependent on availability.

Do you have rooms to accommodate guests in wheel chairs?
Yes, we have a limited number of ADA Accessible Rooms.  Should you need a ADA room, please request this upon booking your room.  

Do you offer cribs in rooms?
Yes, you may request a crib when upon booking your room or when you check-in.  Please note that cribs are upon availability.

Does the resort have a resort fee?
No, there is no resort charge for our guests.  Guests may indulge in our complimentary resort inclusions.

How may I cancel my reservation?
Please call our reservation center at 808.921.4620 or your travel agent.  Please also review our cancellation policy.

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Restaurant and In-Room Dining

How many dining locations do you have?
We have a total of three, which include Surf Lanai, open for breakfast and lunch, Azure Restaurant, open for dinner, and Mai Tai Bar, open throughout the day.

Which restaurants offer an ocean view?
We recommend the Surf Lanai for breakfast and lunch, the Mai Tai Bar for cocktails and snacks, and Azure Restaurant for dinner, all of which offer spectacular views of Diamond Head and the jewel-toned Pacific. In addition, our "Stay at One Dine at All" offer allows our guests to enjoy the restaurants at our sister properties with room signing authority. Rumfire and Kai Market at the Sheraton Waikiki, and The Beachhouse at The Moana Surfrider, all offer excellent, beachfront dining as well.

How many bars do you have?
We have one, the world famous Mai Tai Bar, which is our main bar, located oceanfront on Waikiki Beach. Hours of operation are 10:00am to 11:30pm daily. You can also enjoy specialty drinks and wine at Azure Restaurant, Surf Lanai Restaurant and throughout the day around our Malulani Pool, or arrange to have alcoholic beverages delivered to your room by our In-Room Dining staff.

Does Mai Tai Bar serve food?
Yes, our Mai Tai Bar serves light gourmet appetizers and entrees from 11 a.m. to 11 p.m.

What is the recipe for The Royal Hawaiian's world famous "Mai Tai"?
Our traditional Scratch Mai Tai is created with the following ingredients:

  • 1 oz. Dark Rum
  • 1 oz Light Rum
  • 1 oz Orange Curacao
  • 2 oz Orange Juice
  • 1/2 oz Lime Juice
  • Dash of Orgeat
  • Dash of Simple Syrup

What kind of entertainment does Mai Tai Bar offer?
Contemporary Hawaiian music accompanied with a hula dancer.  For our monthly entertainment schedule, please visit our Mai Tai Bar page.

Does your restaurants have a dress code?
Our Azure Restaurant has a dress code.  

Does your restaurants have menus catered towards children?
Yes, all our restaurants have special menus for children.

Does your restaurants have a vegetarian menu?
Yes, please ask your server for our vegetarian menu.

I am allergic to certain foods. Are you able to accommodate my dietary concerns?
Yes, please let our server know about your allergy and our chef will accommodate your needs.

I want to have a Azure dinner in my room, is this possible?
Yes, we offer a three course dinner from Azure.  Please call in-room dining from your room to place an order.
 
Where can I see the best luau?
Our suggestion is Aha 'Aina, A Royal Celebration, held every Monday evening starting from 5:30pm on the Ocean Lawn of The Royal Hawaiian, a Luxury Collection Resort. It is the only oceanfront luau in Waikiki and offers gourmet culinary exploration stations and phenomenal entertainment. Reservations are recommended. Show dates are subject to change without notice.

Is there Hawaiian entertainment on property?
Yes, there is daily entertainment at the Mai Tai Bar. Enjoy the music of local musicians and hula dancers, which often accompany groups known throughout the world today. Entertainment starts at 6:30pm and continues until 10:00pm. The Royal Hawaiian Aha 'Aina Luau, held every Monday night at 5:30pm on the Ocean Lawn, features the very best of Hawaiian entertainment and a enchanting journey through history.

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Pool and Beach

How many pools do I have access to?
Guests may have access two pools.  Our Maulani pool and the shared Helumoa Plagrround, at the Sheraton Waikiki.  Please stop by Maulani pool or concierge desk prior to accessing the Helumoa Playground.

Do you have a jacuzzi?
Yes, we have a jacuzzi (open 7 a.m. - 10 p.m.) adjacent to Malulani Pool and we also have select suites with tub jets. Abhasa Spa also offers body treatments using special equipment, as well as a tranquil jacuzzi within the Spa area.

Do you supply pool towels?
Yes, pool towels are available at Maulani pool.

Is there a fee to occupy Maulani pool chairs?
No, there is no fee for our guests to use our Maulani pool chairs.  Chairs are available at a first come, first serve basis.

Is there fee for Maulani pool cabanas and beach chairs?
Yes, to rent a Maulani pool cabana there is a $175 charge per day.  Beach chairs located on our private page are $40 per day.

Does Waikiki Beach Services offer surf lessons or rental surf boards?
Yes, Waikiki Beach Services offers surf lessons and rental services. Please click here for more information.

Where can I learn more about beach safety and lifeguard services?
The City & County of Honolulu has established a comprehensive website that provides details on ocean safety and much more. It is suggested visitors review this site to become more familiar with some of the conditions they may encounter. To access the site, click here.

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Tour and Activities

Do you offer babysitting services?
We recommend Sheraton Waikiki's Poppins Keiki Hawaii.  They offer professional babysitting services and a kids program.  Please visit their website for more details.

May I book a tour or activity in advance?
Yes, you may book various tours and activities from our website.  Please click here.

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Shopping

Where may I purchase Royal Hawaiian souvenirs?
We recommend purchasing souvenirs from TRH Inspired and Accents. Both boutiques are located in our lobby.

How many stores do you have at your resort?
We have 12 stores.

Where can I purchase Royal Hawaiian merchandise online?
Unfortunately, official Royal Hawaiian products are only available in our boutiques.  We highly recommend you to purchase your souvenirs during your stay with us.

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Wedding

I would like to learn more about your wedding packages.
Thank you for your interest in The Royal Hawaiian, a Luxury Collection.  Please use the link here to learn more about our classic and specialty packages.

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Other Details

Whom do I call if I need more information and details as it pertains to my programs, clients, current and future business?
Please feel free to contact Christina Richardson, Account Director of Leisure Sales, or Scott Kawasaki, Director of Sales & Marketing, at 808.931.7144 or your Starwood Hotels & Resorts Hawai‘i Regional contact. We will continue to share exciting developments and details as they are unveiled.

What time is sunset?
Sunset time varies according to the season. Because Hawaii does not participate in "Daylight Savings Time" the latest sunset in summer is usually around 7:15pm while the sun sets at around 6:00pm during the winter. To see the exact time based on available charts, please click here.

How far is Diamond Head?
Diamond Head is about 2.5 miles from the resort. Taxi, city bus and trolley bus service are all available.

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