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Name of property:

The Royal Hawaiian,  a Luxury Collection Resort, Waikiki

Location of property:

Set on 14 acres of prime Waikiki beachfront

Address:

2259 Kalakaua Avenue,
Honolulu, Hawaii 96815

Telephone:

808.923.7311 (Resort)
808.931.7144 (Sales & Marketing)
808.922.8200 (Abhasa Spa)
808.921.4620 (Reservations)
808.921.4600 (Dining Reservations)
808.931.7430 (Catering Sales & Convention Services)

Facsimile:

808.931.7098 (Resort)
808.931.7147 (Sales & Marketing)
808.922.8210 (Abhasa Spa)
808.931.7098 (Reservations)
808.931.7425 (Catering Sales & Convention Services)

Web Site:

http://www.royal-hawaiian.com

Hotel Owner:

Kyo-ya Hotels & Resorts, LP., Kokusai Kogyo Kabushiki Kaisha, Cerberus Delos Holdings, LLC

Managed By:

Starwood Hotels & Resorts Worldwide, Inc.

Opening Date:

February 1, 1927

Hotel Architect:

Warren and Wetmore

Landscape Architect:

R.T. Stevens

Property History:

The opening of The Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. The original resort was built with a price tag of $4 million and was a six-story, 400-room structure, fashioned in a Spanish-Moorish style which was popular during the time period and influenced by screen star Rudolph Valentino. The site of The Royal Hawaiian boasts a majestic lineage.  The area was used as a playground for King Kamehameha I after he conquered the island of Oahu. Queen Kaahumanu’s Summer Palace was previously located in what is now the resort’s Coconut Grove garden.  During WWII, The Royal Hawaiian was leased exclusively to the U.S. Navy as a rest and recreation center for the Pacific Fleet. The resort reopened to the public in February 1947.

The inspiring and distinctive character of The Royal Hawaiian, a Luxury Collection Resort, is known throughout the world as a destination of unparalleled romance and luxury.  The 'Pink Palace of the Pacific' emerged from a complete renovation of the historic building on January 20, 2009 as one of the world’s elite collection of resorts for luxury and romance. The distinctive architecture and its rosy hue remain, as do the elegant details that nod to the resort’s storied past. Now, however, 21st-century upgrades seamlessly meld with the thoughtfully chosen, classic design elements, creating a decidedly chic atmosphere that is still captivatingly Hawaiian. In late 2010, the Royal Beach Tower underwent a complete upgrade, bringing in state-of-the-art amenities and pristine elegance. The restored resort highlights the indigenous culture and history of the islands in its new guest programs, offering authentic and enriching experiences, refined service and an elevated ambiance of unrivaled facilities and location.

Key Hotel Staff:

General Manager

Kelly Hoen

Director of Sales & Marketing

Charlene Nakamura

Complex Director of Catering and Convention Services

Director of Engineering

Francis Anderson

Director of Guest Experience

Cori Hara

Executive ChefHans Stierli

Director of Rooms

Josh Hargrove

Director of FinanceBrent Arakaki

Director of Housekeeping

Louellen Kaneshiro

Director of Human Resources

Gloria Cheung

Director of Public Relations

Scott Kawasaki

Guest Rooms:

This historic oceanfront resort features 528 rooms, including 34 suites­­ of which 18 are oceanfront.

The guestrooms feature vintage koa seating, exotic furnishings, historic photographs, and other indigenous objects d’art. Bathroom floors and shower stalls of sable-colored stone are coupled with dark stained millwork that is both exotic and contemporary.

Guest amenities include air-conditioning, flat screen television with remote control, in-room movies, mini refrigerator, coffee maker, regular/decaffeinated coffee and tea, in-room safe, iron and ironing board, hair dryer, electronic room lock system and high speed internet access. ADA accessible rooms are available.

Guest Services:

 

 

 

 

 

 

 

 

 

 

 

 

 Resort Policies:

 

 

 

 

 

Check-in/check-out services – fresh flower lei and Royal elixir tropical juice upon arrival, banana nut bread arrival amenity, in room video check-out, airport limousine service available upon request, and hospitality suite for early arrivals and late departures.

Room services –24- hour room service, in-room dining/delivery, daily newspaper upon request, voice mail message center, daily maid service, nightly turn-down upon request and laundry facilities and dry cleaning services.

Pool Services – Lounge chair escort program, cabana program, daily passed oshibori (cold refreshing towel) and fruits and poolside food & beverage service. Chaise lounge chairs with full beach service and a sun tanning education program are offered at our private beach.

Other services – tours and activities desk, Keiki Aloha Children’s Program, daily Hawaiian entertainment, gold standard concierge service, dining reservations desk, multilingual staff, florist and currency exchange. Guests are also entitled to “stay at one, dine at all” privileges with sister properties in Waikiki – The Moana Surfrider, The Sheraton Waikiki and The Sheraton Princess Kaiulani. A wireless Local Area Network (LAN) is available in various hotspots around the hotel lobby extending to the beach. A “Doctors on Call” 24-hour Medical Clinic is located across the street at The Sheraton Princess Kaiulani.

Exclusive Cabanas - Privately set cabanas provide yet another exquisite opportunity to explore individual decadence from handcrafted cocktails to light tasting menus and full service dinners wunder the stars with unparalleled views of our jewel-toned, healing waters off Waikiki and the picturesque profile of Diamond Head. Guests may reserve the elite cabanas at the Concierge Desk.


Rates are based on Single or Double occupancy. Rates do not include applicable Hawaii state taxes or the daily resort charge. In addition, rates and categories are subject to change without notice.

Effective for all arrivals, deposits and cancellation policies for FIT reservations at The Royal Hawaiian:

Deposit Policy

Credit card guarantee due 10 days from date of booking otherwise subject to cancellation fee.

Cancellation Policy

72 hour cancel policy. If a reservation is cancelled within 72 hours of arrival, there will be a one night cancellation charge.

If a reservation is booked within 72 hours, a credit card guarantee will be required at the time of booking. Reservations are subject to cancellation without a credit card guarantee.

Holiday Policy

For reservation stays between December 26, 2013 and January 3, 2014, a four nights deposit is due 10 days from booking. A 60 day cancellation policy will apply; two nights deposit will be forfeited if cancelled within 60 days of arrival.

Reservations

To make a reservation by phone please call Toll-free in the United States: 1-866-716-8140  or click here to book online.

Dining:

Chefs at The Royal Hawaiian, a Luxury Collection Resort's various restaurants are held to the highest standard. 

Surf Lanai
Daily – Breakfast (6:30am – 11:00am)
           Lunch (11:30am – 2:00pm)

The Surf Lanai is an upscale outdoor beachside restaurant positioned alongside the pool providing al fresco breakfast and lunch service. Elegant seating features signature pink florals and beautiful table top accents reminiscent of the Polo Lounge at the Beverly Hills Hotel.

Azure Restaurant
Daily (5:30pm – 9:00pm seating)

Azure Restaurant, an oceanfront, dinner-only space is illuminated by candlelight reflected off a mother-of-pearl mosaic wall and accented by plush banquettes and chic pillows. Serving only the freshest fruits de mer, from ahi to onaga, Azure’s menus highlight locally caught fish selected each morning at daybreak from the Hawaii fish auction and prepared in a high-heat aromatic roasting oven or innovative Hawaiian style and served with bright tropical flavors.

Mai Tai Bar
Daily (10:00am – 12:00am)

A visit to The Royal Hawaiian is not complete without a tropical drink at the world-famous Mai Tai Bar, a sumptuous  space with a panoramic view of Diamond Head and the shimmering ocean.  Nightly entertainment, provided by Hawaii’s most talented musicians, makes this venue a favorite among visitors and locals alike. 

Spa:

Abhasa Waikiki Spa  
Daily (9:00am – 9:00pm)
http://www.abhasa.com/

Abhasa utilizes Hawaii’s natural healing environment, promoting the ultimate in beauty and rejuvenation.  The luxury resort spa occupies a 7,000 square-foot space in the right wing of the resort. Abhasa is the only spa on Oahu offering treatment cabanas in a tropical garden setting.

The Abhasa Spa features natural and organic treatments to relax and heal the body, mind and spirit. From aromatherapy to shiatsu, facials to body wraps, Abhasa pampers and soothes every individual’s need with traditional Hawaiian, Japanese, Swedish, and other forms of treatments from around the world. Abhasa Spa experts are specially trained to deliver exceptional spa experiences. Abhasa also offers salon services such as hair care, color and highlighting, make-up applications, waxing, manicures and pedicures.

Abhasa’s special treatments are Body Cocoons, Anti-Aging Treatment, Facial Treatments, Body Massages, Body Scrubs and Body Treatments.

Fitness Center:

Located adjacent to the Catering office on the ground floor.
Open 6:00am – 9:00pm daily.
During the hours of 9:00 pm – 6:00am guests may contact the Front Desk agent to request for Security to unlock the door.

Culture and Activities:

Historical Tours of The Royal Hawaiian, a Luxury Collection Resort 
Schedule available at Concierge Desk.

As a testament to its rich history, The Royal Hawaiian offers guests a complimentary tour of its historic royal grounds.

Cultural Activities
Schedule available at Concierge Desk.

Discover something new each day at The Royal Hawaiian, a Luxury Collection Resort. Guests have the opportunity to partake in and learn various cultural activities such as hula lessons, hula therapy, coconut demonstration, ukulele lessons, lauhala basket making, Hawaiian quilting, lei making, and yoga lessons.
 
The resort also offers guests the opportunity to relax or enjoy activities such as surfing, outrigger canoeing, snorkeling expeditions, scuba diving and sailing catamaran charters, all which can be arranged through concierge. The Beach Boy program offers canoe rides and surfboard lessons directly beyond our private beach.

The Starwood Hotels & Resorts in Waikiki presents an exclusive opportunity to meet and interact with one of nature’s most amazing creatures, the dolphin. Created in partnership with world-class marine center, Sea Life Park, the Dolphin Connection by Starwood program offers guests of all ages a once in a lifetime experience to learn about , feed, communicate through hand signals, touch, and actually interact with these extraordinary ocean mammals.

Pools:

Royal Beach Tower Pool and Jacuzzi
Open sunrise to sunset daily.

Infinitely appealing to those guests seeking relaxation and revitalization, The Royal Beach Tower Pool is the perfect antidote. Offering a quiet oasis fronting world-famous Waikiki Beach and the sparkling Pacific Ocean, this exclusive poolside enclave is lined by luxurious lounge chairs with plush cushions under the shade of pink deck umbrellas.  Private poolside cabanas are available for your pleasure atop a stunning stone pool deck.  Bask in the sun as beach and pool attendants attend to your every wish.

Helumoa Playground
Daily (8:00am – 7:00pm), Jacuzzi – Daily (8:00am – 10:00pm)

A new, first-of-its-kind “superpool” featuring two fresh water swimming pools, a 15-foot high by 70-foot long water slide, a staging area for outdoor functions, two large whirlpools with sweeping views of Waikiki Beach and an interactive fountain area for kids. The Playground also offers chaise water sunning benches and a pool hut where guests may borrow towels and purchase pool goods, including sun products, inflatable floatation devices, and toys. The pool lies between The Royal Hawaiian and The Sheraton Waikiki and is a shared resort pool.

Nearby Recreational Activities:

In the heart of Waikiki, The Royal Hawaiian, a Luxury Collection Resort, is within easy walking distance to Kapiolani Park, the Honolulu Zoo, and the Waikiki Aquarium.

Nearby Shopping Areas:

Royal Hawaiian Shopping Center – 2 minute walk
International Marketplace – 5 minute walk
DFS Hawaii (duty free shopping) – 7 minute walk
Ala Moana Shopping Center – 15 minute city bus ride
Ward Warehouse – 20 minute city bus ride

Business Center:

Daily (7:00am – 11:00pm)

The business center is located adjacent to the front desk of the resort. Use of computer, direct high speed internet access and WIFI, copier, fax and a printer are available to all in-house guests. Electrical chargers for blackberry and cell phones, cards and/or HSIA cords are also available for guest use.

Meeting and Function Space:

Meetings at the Royal Hawaiian, a Luxury Collection Resort are anything but ordinary. Amidst the inspiring royal elegance of the 'Pink Palace', our professional meetings staff works arduously to create spectacular and flawless events. Accommodating both small meetings and large social or business functions, The Royal Hawaiian has 12,000 square feet of indoor function space, all of which are gracefully designed with modern meeting facilities and services. An additional 66,000 square feet of outdoor function space spans across the Ocean Lawn – a pristine stretch of private beach – and the Coconut Grove – the secluded enclave of Hawaii’s former kings and queens.  

Monarch Room – 7,800 sq. ft.
350 guest banquet / 800 reception style / 400 theater style / 200 classroom style/ 110 conference style.

Monarch Terrace – 10,000 sq. ft.
70 guest banquet style / 200 reception style / 100 theater style / 50 classroom style.

Boardroom (Suite 500) – 572 sq. ft.
10 guest conference style.

Regency Ballroom – 4,032 sq. ft.
220 guest banquet style / 400 reception style / 400 theater style / 200 classroom style / 110 conference style / 200 Dinner Dance style / 18 Exhibit.

Regency I – 1,428 sq. ft.
70 guest banquet style / 100 reception style / 100 theater style / 50 classroom style / 36 conference style / 6 Exhibit.

Regency II – 1,176 sq. ft.
60 guest banquet style / 100 reception style / 80 theater style / 40 classroom style / 36 conference style / 6 Exhibit.

Regency III – 1,428 sq. ft.  
70 guest banquet style / 100 reception style / 100 theater style / 50 classroom style / 36 conference style / 6 Exhibit.

Ocean Lawn – 9,900 sq. ft.
600 guest banquet style / 2,000 reception style.

Coconut Grove – 56,000 sq. ft.  
2,000 banquet style / 2,000 reception style.

Gardens at Helumoa – 6,000 sq. ft.
300 Dinner Dance style / 500 reception style.

Parking:

Valet for 1 vehicle – included in Resort Charge. Parking without resort charge or for any additional vehicles is $33 per day at the Sheraton Waikiki parking garage.

Awards:

2013 Travel & Leisure – Top Hotels in Hawaii

2013 Certificate of Excellence Winner – Trip Advisor

2013 Starwood Preferred Guest Member Favorite Resorts List – Best Beach Resort

2013 Starwood Preferred Guest Member Favorite Resorts List – Most Romantic Retreat

2013 Conde Nast Traveler – Readers Choice Top 20 Resort Spas in Hawaii

2013 US News List of the Best Hotels in Honolulu, Ranked #4

2013 US News List of the Best Luxury Collection Hotel, Ranked #3

2013 US News List of the Best Starwood Hotels & Resorts, Ranked #10

2013 Travel & Leisure – 500 Best Hotels in the World

2013 Conde Nast Traveler – Best Hotels in the World Gold List Award

2012 Conde Nast Traveler – Readers Choice Top 5 Best in Hawaii

2012 Successful Meetings, Pinnacle Awards Hotels & Resorts Winners

2012 MLT, Quality Assurance Award

2012 Apple Vacations,  Crystal Award – Best Staff & Service in Hawaii

2012 Honolulu Magazine, Hale Aina Award Best Restaurant for Date Night, Bronze Award

2012 Honolulu Magazine, Hale Aina Award Best Seafood, Finalist

2012 Honolulu Magazine, Hale Aina Award Best Oahu Restaurant, Top 5

2011 Travelocity Excellence Award

2011 Historic Hotels of America - Best Practices in Historic Marketing

2011 Reader's Digest - Top 10 Most Romantic Hotels of the World

2011 Conde Naste Traveler - Top 200 Hotels

2011 Travel & Leisure World's Best Awards - Hawaii Resort

2011 TripAdvisor Certificate of Excellence

2011 Queen Kaahumanu Suite - Design Award - ASID Hawai‘i Chapter Award of Excellence - Philpotts

2011 Spas of America Top 100 Spas - #4

2010 MotivAction Outstanding Partner Award

2010 Luxury Travel magazine’s Gold List in the Best Overseas Hotel category (Australia)

2010 Spas of America Top 50 Spas - #5

2010 TripAdvisor Certificate of Excellence

2010 TripAdvisor Top 10 US Relaxation/Spa Hotels - #3

IIDA (International Interior Design Association) 2010 Honor Award – Best in Show: Philpotts & Associates for The Royal Hawaiian

TravelAgeWest Best New Resort or Major Renovation, Hawai‘i 2010

Trip Advisor’s 2010 Top 10 Hotels for Romance in the United States

2010 Honolulu Magazine’s Hale ‘Aina Award for Best New Restaurant – GOLD Award presented to AZURE Restaurant

2010 Honolulu Magazine’s Hale ‘Aina Award for Best Seafood Restaurant – FINALIST Award presented to Azure Restaurant

2009 “America’s Best Hotels for Families” presented by Travel + Leisure

2009 “Gold Magellan Award” presented by Travel Weekly in the Hotels & Resorts HM5: Advertising/Marketing Campaign category

2009 Sante Magazine’s “Restaurant Award – Traditional” presented to Azure Restaurant

2009 “Kululu Hale Award” presented by NAIOP Hawaii

2009 “Preservation Honor Award” presented by Historic Hawai‘i

2009 “Best Hotels in the World – Top 500” by Travel + Leisure Magazine

2009 “World’s Best Hotels – Service” by Travel + Leisure

2009 “Reader’s Choice Awards – Top U.S. Hotels” by Conde Nast Traveler

2009 “World’s 140 Top New Hotels “The Hot List” Conde Nast Traveler

2008 “Meetings & Conventions Gold Award” selected by readers who based their votes on the overall professionalism and quality of their meeting host

2008 “The World’s Best Hotels, Top 25 Hotels in Hawaii” in Travel + Leisure Magazine

2008 Celebrated Living Readers’ Choice Platinum List

2008 “Top 500 Hotels in the World” in Travel + Leisure Magazine

2007 Voted by readers as “a favorite place to stay on Oahu” in HAWAII Magazine

2007 Condé Nast Traveler Magazine Reader’s Choice “Top 20 Australia/Pacific Island Hotels”

2007 “Family Top 10 Hawaii Resorts” in Travel + Leisure Magazine

2007 “500 The World's Best Hotels” in Travel + Leisure Magazine

2007 TravelAge West WAVE Awards "Best Historical Hotel in the West"

2007 Elite Traveler "Top North American Suites"

2006 Sunset magazine “Best Hotel Bars in the West” (Mai Tai Bar)

2006 Orbitz & CheapTickets Customer Choice Award “Best Staff Hotel”